HomeCareGuide Terms of Service

Effective date: 2026-05-19 · Last updated: 2026-05-22

Reading this document

HomeCareGuide is a personal records organizer for family caregivers of aging parents. By downloading or using HomeCareGuide (the "App"), you accept these Terms. If anything in this document does not work for you, please do not use the App.

The App is published by one independent iOS developer, registered with Apple under team ID ZM8LF8494F. Where these Terms say "we" or "us," that means the developer.

What HomeCareGuide is built to do

You enter information about a care recipient's daily activities, medications, paid caregiver visits, incidents, medical appointments, and Medicaid HCBS waiver applications. The App helps you organize that information, score ADL/IADL trends, log paid caregiver visits with optional EVV cross-reference, and generate reports for your own use.

What HomeCareGuide is not. HomeCareGuide is not legal, medical, insurance, or eligibility advice. It is not a Medicaid eligibility worker, a Medicaid enrollment broker, an elder law attorney, a geriatric care manager, an Adult Protective Services agency, a mandatory reporter, a paid caregiver agency, an Electronic Visit Verification vendor, a medical device, or a telehealth platform. We do not file HCBS waiver applications, submit Medicaid forms, communicate with any caregiver agency or government program, or report elder abuse on your behalf. The 50-state Medicaid HCBS waiver references, asset spend-down references, VA Aid & Attendance references, and family-caregiver paid-programs references included in the App are informational text drawn from publicly available state and federal regulations. Reference only.

A note before everything else: mandatory reporting

Many U.S. states have mandatory reporter laws covering elder abuse, neglect, and exploitation. Understanding and complying with the obligations that apply in your state is your responsibility, not the App's. If you suspect elder abuse, the right path is Adult Protective Services, reachable at 1-800-677-1116 nationwide. For HCBS waiver guidance, your Area Agency on Aging and your state's HCBS ombudsman both offer free counseling.

The Free tier

The App is free to download and free to use indefinitely, within these limits: one care recipient, basic recipient information, and up to ten ADL log entries. There is no time limit on the Free tier and no soft-paywall trickery — once you hit the limit, the relevant gate appears with a clear paywall, not a degraded experience.

Premium subscriptions and the Lifetime purchase

Premium features unlock when you start a Premium subscription or purchase the Premium Lifetime in-app purchase. We offer three products, and all three unlock the identical feature set:

Prices shown are in U.S. dollars. Apple displays the equivalent local price at purchase time.

How auto-renewal works

Premium Annual and Premium Monthly both renew automatically until canceled. The renewal charge happens within the 24 hours before the current period ends, unless auto-renewal is turned off at least 24 hours before that end. Payment is taken from your Apple ID. You can manage and cancel a subscription in iOS Settings > [your name] > Subscriptions. HomeCareGuide does not issue refunds for the unused portion of an active period; refund eligibility is determined by Apple under its own published policies.

What happens if you start the trial and change your mind

The 30-day free trial applies to Premium Annual only. Cancel during the trial and you keep Premium access through the end of the trial period without being charged. Do nothing and the subscription begins at the end of the trial at the published $29.99 annual price.

Where your data lives

The App stores all of your data only on your iPhone. There is no cloud sync, no remote storage of your records, and no server-side processing. Your data is included in your standard iOS device backup (iCloud Backup or Finder) if you have device backup enabled — that backup, governed by Apple, is what carries your records to a new phone.

What Premium adds

The descriptions below are binding on us: if a future App update materially changes any one of them, we will revise this section before the change ships.

Things we expect from you

Where our liability stops

The App is provided "AS IS" and "AS AVAILABLE," without warranties of any kind, whether express or implied — merchantability, fitness for a particular purpose, accuracy, and non-infringement included. To the maximum extent permitted by law, our aggregate liability arising out of or relating to the App is capped at the amount you paid us (through Apple) for the App in the twelve months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost data, lost Medicaid eligibility, lost HCBS waiver approval, lost caregiver agency disputes, or lost legal or medical outcomes.

Reports the App generates are tools for your use. We do not guarantee that any Medicaid worker, eligibility assessor, geriatric care manager, attorney, or court will accept them.

Apple's role

Your use of the App is also governed by Apple's standard End User License Agreement (EULA) for licensed applications, available at https://www.apple.com/legal/internet-services/itunes/dev/stdeula/. If anything in these Terms conflicts with the Apple EULA: as between you and us, these Terms control; as between you and Apple, the Apple EULA controls.

Who HomeCareGuide is not part of

HomeCareGuide has no affiliation with, endorsement from, or sponsorship by: the Centers for Medicare & Medicaid Services (CMS), Medicare, Medicaid, the Social Security Administration (SSA), the U.S. Department of Health and Human Services Office for Civil Rights (HHS OCR), the Administration for Community Living (ACL), Area Agencies on Aging (whose free services we actively recommend), state HCBS programs, Adult Protective Services (whose abuse-reporting role we actively recommend), Long-Term Care Ombudsman programs, or any other government agency.

HomeCareGuide is also unaffiliated with these care-coordination apps and platforms: Caring Village, CareSplit, CareZone, Lotsa Helping Hands, CaringBridge, CareSmartz360, AlayaCare. And with these in-home caregiver agencies: Right at Home, Home Instead, Visiting Angels, BrightStar Care, Comfort Keepers, Synergy HomeCare. Every trademark referenced is the property of its respective owner.

If these Terms change

From time to time we may update these Terms. Material changes will be surfaced inside the App on the launch following the change. Continued use of the App after a material change constitutes acceptance.

Which laws apply

These Terms are governed by the laws of the United States and the State of California, without regard to conflict-of-law principles. Disputes will be resolved in courts located in California, with one carve-out: either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual-property rights.

Talking to a human

Support questions, legal inquiries, and Terms-related concerns all reach the same address: captainlongevity@gmail.com. A real person reads every message.