By downloading or using FacilityLog (the "App"), you agree to these Terms of Service. If you do not agree, do not use the App. The App is published by an independent iOS developer (Apple Developer Team ID ZM8LF8494F); references to "we," "us," and "our" mean that developer.
FacilityLog is a personal records organizer for adult children tracking a parent's or other loved one's long-term care facility experience — nursing home, assisted living, memory care, independent living, or continuing care retirement community placement. You enter information about facilities, residents, incidents, call logs, billing disputes, care plan meetings, and attached documents; the App helps you organize that information and (in the Pro tier) generate PDF reports for your own use, including an Ombudsman Complaint Pack, a State AG Complaint Pack, a State Survey / CMS Complaint Pack (nursing-home only), a Civil Litigation Evidence Pack, and a Care Plan vs Reality Audit Report.
The App is free to download and use. The free tier includes 1 facility, up to 15 incident records per facility with all 21 incident-type categories, up to 3 call log entries per facility, up to 3 billing dispute entries per facility, up to 3 care plan meetings per facility, 1 photo per incident, per-incident Markdown export, a basic chronological timeline view, and Face ID / Touch ID app lock (universal Free — privacy is the brand promise and the lock is never sold). Records are stored on your device only. Apple’s standard device backup (iCloud Backup or Finder) may support recovery if a usable backup completes.
Device-backup contents and recovery depend on your system settings, a successfully completed usable backup and Apple’s restoration process; enabling backup alone does not guarantee recovery of every record or original file. We cannot retrieve or restore your device backups.
The paid options in FacilityLog unlock the same Pro feature set:
Before you confirm payment, Apple displays the product, current localized price, billing period and any eligible introductory offer. Apple's confirmation controls the purchase terms. Older installed versions may show earlier purchase options; payment is processed by Apple.
Earlier Annual purchases. Annual is not a current new-purchase option. An earlier Annual subscription remains subject to its Apple billing, renewal and cancellation terms. Restore Purchases rechecks eligible verified entitlements; contact support if a valid historical purchase is not recognized. Choosing a different product does not automatically cancel another Apple subscription.
A Lifetime purchase grants FacilityLog Pro access without a scheduled subscription expiry. A refunded or revoked purchase no longer provides access. Use Restore Purchases with the Apple Account used for purchase to recheck a restorable Lifetime entitlement.
The subscription renews automatically unless canceled. Apple may charge for renewal within 24 hours before the current period ends. To prevent the next charge, cancel at least 24 hours before the period or trial ends. Manage or cancel in iPhone Settings > [your name] > Subscriptions; Apple provides cancellation instructions. Deleting FacilityLog does not cancel a subscription.
Use Restore Purchases while signed into the purchasing Apple Account to check verified eligible access. Pending or unverified transactions do not establish paid access. Refund requests are handled through Apple under its policies and applicable law. Nothing here limits non-waivable consumer rights.
A free trial or introductory price applies only when Apple confirms eligibility and displays the offer at purchase. The purchase sheet specifies the duration and the price charged afterward. An eligible trial converts to the displayed paid subscription unless canceled in time. Access after cancellation follows Apple's applicable terms. Lifetime purchases do not automatically renew and are not subscription trials.
FacilityLog stores records locally without CloudKit sync. Full JSON backup export and restore, family-safe export, and structured provider-audit file exchange are free data-portability tools. The family-safe file removes specified sensitive paths and photo bytes and is not a complete backup. Sharing uses a destination you choose, rather than a managed family account or developer-hosted storage. Keep device backups or a verified full archive for recovery.
Pro provides the following features. The behavior described here is binding on us — if a future App update materially changes any of these descriptions, we will revise this section.
The following capabilities are universal Free (never gated):
Full JSON backup and restore, family-safe export, and structured provider-audit file exchange are available without Pro. Full restore can merge records or replace the local archive after validation and confirmation; use the mode shown by the app and preserve a backup first. Exported files are not a remote recovery service.
The App is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy, or non-infringement. To the maximum extent permitted by law, our aggregate liability arising out of or relating to the App is limited to the amount you paid us, through Apple, for the App in the twelve months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost data, denied insurance claims, denied facility complaints, wrongful eviction outcomes, denied APS or ombudsman investigations, or any clinical, financial, or legal outcome. Reports generated by the App are tools for your use; we do not guarantee that any ombudsman, state survey agency, state Attorney General office, civil court, attorney, advocate, or facility will accept them.
Your use of the App is also governed by Apple's standard End User License Agreement (EULA) for licensed applications, available at https://www.apple.com/legal/internet-services/itunes/dev/stdeula/. In the event of a conflict between these Terms and the Apple EULA, these Terms govern as between you and us; the Apple EULA governs as between you and Apple.
We may update these Terms from time to time. Material changes will be surfaced in the App on next launch. Continued use of the App after a change constitutes acceptance.
These Terms are governed by the laws of the United States and the State of California, without regard to conflict-of-law principles. Disputes will be resolved in courts located in California, except that either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual property rights.
Support and legal inquiries: captainlongevity@gmail.com
The free full JSON export contains supported facility, incident, call, billing, meeting and document fields, including local photo, recording and document paths. It does not bundle those original files and is not password-encrypted. The family-safe export is a filtered sharing copy and is not a restoration backup. Keep original media separately.
When restoring a compatible full JSON archive, you may choose replacement, additive merge or cancel. Replacement removes the active records first; additive merge adds missing identifiers and leaves existing matching records unchanged. Missing original attachments cannot be rebuilt from paths. The App attempts a local pre-restore snapshot, but failure to create that snapshot does not block restoration. Keep an independent backup before replacement. Earlier local snapshots, exported files and device backups are separate from current records and may retain information you later delete.
Hard deletion applies to the selected records after successful saving, without Recently Deleted. A facility deletion removes its linked incidents, calls, disputes and meetings, rather than wiping the separate Document Vault, settings or existing snapshots. File cleanup is separate and can fail; a deleted database row does not guarantee removal of all original files, exports or backup copies. A JSON path reference is not a backup of those original bytes.
The updated App pauses the normal record interface if its persistent database cannot be opened and only a temporary in-memory store is available. New recording and editing through that interface are blocked. The App keeps the existing database and attachment files rather than treating the temporary empty store as your archive. Database-dependent startup work in that interface is paused; previously scheduled reminders, widget snapshots or independent copies may remain.
Check available device storage, close and reopen the App, and contact support before deleting or reinstalling it. This recovery screen is not a backup, a repair guarantee or an automatic restoration of missing records. Older installed versions may behave differently until updated.